Privacy Policy

Lone Star Wellness Clinic PLLC

Effective Date: October 12, 2026

Lone Star Wellness Clinic PLLC (“Lone Star Wellness Clinic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share through our website, www.lone-starwellness.com.

This Privacy Policy explains what information we collect through our website, how we use it, and how we protect it.

1. Information We Collect

When you visit our website or contact us, we may collect the following information:

Name, email address, and telephone number
Information voluntarily submitted through website contact or inquiry forms
Basic technical information, such as browser type, device information, IP address, and website activity
Information collected through cookies and website analytics tools

Our website contact forms are intended for general inquiries rather than the collection of detailed medical information.

2. How We Use Your Information

Information collected through our website may be used to:

Respond to questions about our services
Communicate with prospective and existing patients
Provide information about appointment scheduling
Improve website performance and visitor experience
Maintain website functionality and security
Comply with applicable legal obligations

We do not sell personal information collected through our website.

3. Website Contact Forms and Email Communication

Visitors may submit general inquiries through our website contact forms.

These inquiries are delivered to Lone Star Wellness Clinic through email and are used to respond to the individual's request.

Please do not submit sensitive medical information, detailed health histories, or confidential records through general website contact forms or unsecured email.

Submitting an inquiry through our website does not establish a patient-provider relationship.

4. Online Scheduling and Patient Intake

Online appointment scheduling is provided through OptiMantra, our electronic health record and practice management platform.

When visitors select an appointment scheduling link on our website, they are directed to OptiMantra to complete scheduling, registration, and applicable patient intake forms.

Patient information submitted through OptiMantra is managed in accordance with applicable privacy and security requirements, including HIPAA where applicable.

Lone Star Wellness Clinic does not use general Wix website contact forms as its primary system for collecting patient medical histories or maintaining clinical records.

5. Protected Health Information and HIPAA

Lone Star Wellness Clinic recognizes the importance of protecting patient health information.

Protected health information collected, used, or maintained in connection with healthcare services is subject to applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Our HIPAA Notice of Privacy Practices separately explains how protected health information may be used or disclosed, patients' rights regarding their information, and how to contact our clinic about privacy concerns.

This website Privacy Policy does not replace our HIPAA Notice of Privacy Practices.

6. Cookies and Website Analytics

Our website is hosted through Wix and may use cookies and analytics technologies to support website functionality, understand visitor activity, and improve the user experience.

These technologies may collect information such as:

Pages visited
Browser and device information
Approximate geographic location
Website traffic and usage patterns

Visitors may manage cookies through their browser settings and any cookie preference tools made available on our website.

7. Third-Party Services

Our website may use or link to third-party services, including:

Wix: Website hosting and contact forms
OptiMantra: Appointment scheduling, patient registration, and practice management
Website analytics providers: Website traffic and performance measurement
Payment processing providers: Payment transactions, where applicable

Information submitted directly through third-party platforms may also be subject to their respective privacy policies.

We use third-party service providers as appropriate for website operations and clinic administration, subject to applicable privacy requirements.

8. Information Sharing and Disclosure

We may share personal information with service providers who assist with website operations, communications, scheduling, and related administrative functions.

We may also disclose information when required by applicable law, regulation, or legal process.

We do not sell website visitors' personal information.

Protected health information is handled separately in accordance with applicable healthcare privacy requirements.

9. Information Security

Lone Star Wellness Clinic uses reasonable administrative, technical, and organizational safeguards designed to protect information collected through our website.

However, no website, electronic communication, or internet-based storage system can be guaranteed completely secure.

For communications involving sensitive medical information, patients should use the clinic's designated secure patient communication systems.

10. Data Retention

We retain information collected through our website for as long as reasonably necessary to respond to inquiries, support business operations, and satisfy applicable legal or regulatory obligations.

Patient medical records are maintained separately according to applicable healthcare record-retention requirements.

11. External Website Links

Our website may contain links to independently operated third-party websites.

Lone Star Wellness Clinic is not responsible for the content, security, or privacy practices of those websites.

We encourage visitors to review the privacy policies of external websites before submitting personal information.

12. Your Privacy Choices

You may contact Lone Star Wellness Clinic to request information about personal data you have submitted through our website or to request corrections or deletion when permitted by applicable law.

Requests involving protected health information and medical records are handled according to our HIPAA Notice of Privacy Practices and applicable law.

13. Children's Privacy

Our website is intended to provide general information about our healthcare services.

We do not knowingly solicit personal information directly from children under the age of 13 through our general website contact forms without appropriate authorization.

Parents or legal guardians who believe a child has submitted personal information through our website may contact us.

14. Updates to This Privacy Policy

Lone Star Wellness Clinic may update this Privacy Policy periodically to reflect changes in website functionality, business practices, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

15. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Lone Star Wellness Clinic PLLC

Bullard, Texas

Phone: 903-265-3395

Website: www.lone-starwellness.com