Hormone, Thyroid & Weight-Loss Telehealth Across Texas

Telehealth consultations are available to eligible adults who are physically located in Texas at the time of their appointment. Some concerns, examinations, laboratory testing, or procedures may require in-person care or referral to another healthcare provider.

Virtual consultations may be available for women’s hormone health, men’s hormone health, thyroid care, medical weight management, and minor acute illnesses. The appropriate visit type and treatment recommendations are determined by your medical history, symptoms, and clinical needs. Some symptoms require an in-person examination, testing, urgent care, or emergency evaluation.

Yes. New patients located in Texas may schedule an appropriate virtual consultation. You will complete registration forms and provide your medical history before the appointment. Certain services or treatments may require an in-person evaluation.

Not necessarily. If you would like to discuss laboratory results during your consultation, contact us before your appointment to request an order. Laboratory requirements depend on the service and your individual needs. If testing is ordered, the laboratory order will be available through the Healow Patient Portal or app. We can also fax it to the laboratory of your choice and provide you with a copy to take with you.You may upload relevant laboratory results completed within the past three months for review. Additional or updated testing may still be recommended based on your clinical needs.If you are not local and will be paying cash for laboratory testing, we can help identify a convenient laboratory near you and assist with locating available cash-pay pricing.

Medication may be prescribed when clinically appropriate following an evaluation. A telehealth appointment does not guarantee a prescription, and additional testing, medical records, monitoring, or an in-person evaluation may be required. Patients prescribed controlled medications, including testosterone, must complete a follow-up visit at least every three months. Controlled-medication prescriptions are issued for no more than a 90-day supply at a time. Continued prescribing depends on appropriate follow-up, laboratory monitoring, treatment response, and clinical safety.

Telehealth may be appropriate for certain minor concerns, including cold or allergy symptoms, sinus symptoms, mild cough, sore throat, pink eye, uncomplicated urinary symptoms, minor rashes, nausea, vomiting, diarrhea, and medication-related questions.In-person testing or evaluation may be recommended when a diagnosis requires a physical examination, laboratory test, imaging, or direct assessment of an affected body area. Examples include possible strep throat, flu, COVID-19, urinary infection requiring testing, ear pain, persistent fever, significant abdominal pain, breast or pelvic concerns, new lumps or swelling, and symptoms involving the genital, rectal, or testicular area.Injuries, deep wounds, possible fractures, significant burns, animal or human bites, severe pain, restricted movement, numbness, weakness, or circulation concerns generally require in-person evaluation. The provider may redirect you to the clinic, urgent care, or emergency department when virtual care is not clinically appropriate.

Call 911 or seek emergency care for chest pain, severe difficulty breathing, signs of stroke, loss of consciousness, severe allergic reactions, uncontrolled bleeding, suicidal thoughts, or any other potentially life-threatening symptom. Do not wait for a telehealth appointment.

After-hours and weekend telehealth visits may be available upon request and are subject to provider availability. Availability is not guaranteed, and after-hours services are not a substitute for emergency care. If you are experiencing a potentially life-threatening emergency, call 911 or go to the nearest emergency department.

Lone Star Wellness Clinic is in network with a limited number of insurance plans, and many plans do not cover hormone therapy consultations. Hormone and medical weight-management consultations are offered on a self-pay basis. Itemized receipts for insurance submission or reimbursement are not provided for these self-pay services.Laboratory testing may be billed to your insurance, or we can help arrange discounted cash-pay laboratory pricing. Insurance coverage and out-of-pocket costs vary by plan, so we recommend confirming your benefits before testing.Cherry payment plans are available for eligible services, subject to approval. Checking your eligibility does not require a hard credit check and does not affect your credit score. If approved, you can review the available payment options and choose the plan that best fits your budget. Eligibility, terms, APR, and payment amounts vary and are not guaranteed. Cherry is a financing option and is not health insurance.

Hormone and medical weight-management consultations are offered as self-pay services because insurance reimbursement for this type of specialized care is currently very limited and may not support the time required for a thorough evaluation. Our self-pay model allows us to provide longer appointments, detailed laboratory review, individualized treatment planning, and ongoing follow-up without restricting your visit to what an insurance plan may cover. It also provides transparent, predictable pricing that may result in lower out-of-pocket costs for many patients.When appropriate, laboratory testing may be billed to your insurance, and prescribed medications may still be submitted to your pharmacy benefits. Coverage and cost are determined by your individual plan and are not guaranteed. Discounted cash-pay laboratory options are also available.Itemized receipts for insurance submission or reimbursement are not provided for self-pay hormone or medical weight-management services. Cherry financing is available for eligible services, subject to approval, and is not health insurance.